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What Construction Service Industry Questions are you Asking your Customers?
Most of us are old enough to know better yet seem to struggle with discovering the right words to say and the right questions to ask. Then a question is asked: what are the right questions to ask? What weight should the customer’s statements hold deciding the type question you should ask? How can you determine and set the attitude and expectation customers have of you and your company?
What leeway should a customer have when engaging you? What if they are waiting to bait you? How should you act or react? Why do you react the way you do now to customer statements? Why do you believe they should not act out or misbehave? Who has said a customer must be on their best behavior? It is time to start thinking outside the box and understanding the customer has had all types of service providers in the past. The reason you must build trust and respect us due to those very same exact past experiences.
Some people think passiveness is a sign of weakness. I say kindness is a very assertive activity that has the inclination to force angry and mean people to submit and surrender their anger to calmness that begs to suppress chaos for remedies. Generosity has a way of removing animosity and replaces it with an eagerness to participate and provide solutions that are viable. When we give it freely it increases the chances to receive in return. Whenever I have witnessed 2 people extremely angry and maintained that anger it can turn into something volatile quickly. However when 1 person is in turmoil and the other is in constant calmness a comforting effect that is seeking a cheerful resolution overwhelms the offsetting behavior. Just a smile when speaking can create a vision of joy. Niceness is an attractive trait that is contagious.
The customer’s mood will dictate the type questions and their starting behavior. Stop thinking the customer is attacking you. They do not know you well enough to know your attitude and altitude. Stop thinking the customer is devaluing and berating you. It is time to change the customer’s expectation and show them a different point of view by bringing them to this new area that will give them different results. You need to remove yourself from the self-zone and open that comfort area to a place where you are not finished due to the place your mind has traveled and deposited money into the parking meter. It is time to focus on where you are going and not where someone has led you. You must create an action in order for both you and the customer to move forward.
What type of questions should you ask to gain control over the situation in addition to the smile? How about inquiring questions? Questions that ask the customer to freely give information that gives you the ability to regain their passion and composure then for you to discover the explanation of what is bothering him or her. The questions asked should demand a sacrifice and surrender of yours and their free will and to answer basic questions that examine how each of you feel, where this feeling came from and how you can align a solution to their feelings.
Another area I am conferring and parleying to the service provider is to surrender their free will giving up the combative approach of disarming the customer by might is right philosophy. Might is right will not define who or what is right or correct. Might, will define who is stronger with a routine or set of guidelines that gives you unfair advantage and strength to overcome an opponent that does not have a system to follow. Knocking down something that you have built has never been a great equalizer. It does show that you do not have control over your own emotion and no longer have the ability to control your business acumen.
The questions to ask are to disarm the customer. They are designed to engage and attract a picturesque response and reaction from the customer to guide them to a positive stimulant that demands movement to act to an ownership situation. Try to design questions that draw a belief from the customer. Then discover where this belief sowed its seed. Is it something that came from something they have done in the past, is it something they have heard or is it something they have seen? Then align the solution in a question that includes their belief.
Did your customer have the ability to pick this out themselves? Would they like to it out? Is this something they would like to do now or in the future? What is it they like about their current product that would keep them from replacing it now? What is it they would like to see different that they would like to see now? How is this product presently used? How else could this or another product be more useful to him or her? How can you influence your customer?
What must you do to change your position? You must discover your comfort zone and then expand that area. When you live inside an area you cannot grow that area. You’re stuck rotating in a vicious circle that has you turning round and round without gaining ground. No one questions the routine so it stays and you keep plodding through one step at a time. It worked before and it is still working to a degree or it has been steadily losing ground.
This change must be followed by an action that will include changing your source of information. Stop implementing old procedures that are no longer working or viable. Find a new source and frequently this means leaving old trusted advisors behind to seek new ideas that have evolved over time that are fresh and relate to this time. By discovering a new source you now have the ability to replace old thought with new thoughts. Before something new can work it is essential to replace those thoughts with new thoughts. Prior to discovering a new source and replacing your thoughts new thoughts must be programed into a plan and then implement the plan.
The concepts of sales have remained the same. You must have a discovery or a needs analysis. I call this information gathering time. You must be able to provide a product and service to the customer. You must be able to convey to the customer that you have the right product and services. Then you must influence the customer to make the right choice to use you and your solution. This is the basic to selling. The thing that has changed is how you sell, communication, medium to get your message across. You must earn the right to do business with customers today.
Now go make a decision to move forward today. You expect the customer to make the right decision. It is time you start making the correct decision. The unknown is not to be feared but to be explored. Open your mind to others ways of doing business. Just because you have been doing this for years does not mean there is not a better way. Decide to create an action that will have you moving forward. Become like a musical instrument that plays different notes together in chords that are in perfect harmony
Spiritual Awakening: revealing look at how faith calms the storm
Since October of 2013 when I was diagnosed with cancer I have acquired a great deal more information about myself. Some of the stuff that has been absorbed has revealed a different and unique perspective of my strength, resolve, and weaknesses. It has also uncovered new respect for today and less worry about tomorrow. I have also given a lot of thought to some of the things I do not understand that happens from time to time. Since the Lord is directing our steps why try to understand everything that happens along the way? I always wondered why I stayed where I am employed. I have learned not to worry or try to explain some of the things that happen. There are things that just happen and are not in any persons control and the explanation in time God will disclose. I now know the reason for my relationship with my employer and it is perfectly clear to me. I have tears of joy that we are together and we are strength for one another.
I always thought of myself as a resilient determined individual that would certainly not allow anything to stand in my way of success. There was a thought that I was in control of my destiny and a thought I controlled my time and in total control of the success that I and my family have enjoyed. I thought the events that happened in my life were the cause of careful planning. There was a road map to success designed by my wife and me. There is this idea that each of us creates the good fortune that leads to positive engagements in our lives and are controlled by our actions.
I found out I am not in control of anything in my life. The only things I control are the choices I make. Our destiny is preordained. The choices we make will determine how successful our destiny plays out. If your profession depends on the weather you have no control over the weather. If my profession relies on customers then my ability to influence the customer will rely on the customers’ ability to understand and accept my presentation and proposal. I do not and cannot control the customer. I can make different choices to present a solution to the customer. You can use any argument to try and manipulate your ability to control your destiny however God has the final say on the outcome each and every time. By the way he already knows the outcome before you attempt.
Thinking about tomorrow while running from the past holds us from living in the present. I am one that believes our past is our past and we need to let the past go. Most people do have a history and that history controls actions in the present and future. These actions can be changed by replacing the source that you receive information that guides your actions. It is extremely difficult to change on your own you will need to ask for assistance. In my mind I can ask my wife and children to help me change however I need a higher power and for me that is God. I need to ask God for assistance. I must first give myself completely to God.
Some people think you are weak for believing and trusting God. I am here to tell you that we as people are weak and must ask for help. I have discovered just how weak I am and it happens on a daily basis. I live in a world that is uncertain and at times I find myself in a place that I need some type of self-control. At times it feels like I am over whelmed and at those times I take a walk with Jesus and am more at ease. There are times I feel as if my heart is broken. My heart is not broken for me, but broken for my wife, children, and granddaughter and some people I encounter during the day. What keeps me going is: All the special gifts and powers from God will someday come to an end, but love lasts forever.
I am finding out just how weak I am as an individual. However, when I ask for strength and guidance for my faith and my emotional well-being I immediately receive comfort that calms the storm. There is a roadmap for your life and mine. Your road map and mine are completely different than Gods plan for you or me. He has given you all of the present and all of the future. All are yours. You are given things in your life when you are ready to receive. Sometimes it is difficult to accept the things we are given and the reality is that we/you are strong enough to handle the gift good or bad.
I receive comfort from reading the word of God. There are many scriptures that give me hope. I will be comforted and when I believe, all things are possible here or in the eternal life. The scriptures are full of pleasant and calming words that enhance living and your soul. I have found many scriptures that talk about uncertainty that bring me back to the certainty of today. I wish I could express in words that would articulate exactly how the scriptures make me feel. To say that they bring me to a place of fulfillment and thankfulness for the full life that I have lived is not enough. I am at a point where I cannot imagine having more in my life. It is an amazing feeling that overwhelms me that I have had the opportunity to have experienced what I have in my lifetime.
Pick a chapter to read and honestly devote time to understand how the word is placed in your life. You will discover that the scriptures do relate to your life and daily living. I would strongly suggest starting reading Proverbs, Chronicles, or Psalms and be amazed at how relevant they are to you in this day and age. It really does not matter what versions you read whether it is a new translation or an older version. Find a person to discuss what you are reading. It helps to discuss what you are reading to gain a clearer vision and understanding.
I am a man without a plan for the future and that is exactly how I should have played it from day 1.This does not mean that I/we or you do not plan for your future what it means is not to place everything you do towards the future. You must live today like no one is watching and everybody is watching. Always do what is good and righteous and live for today. When your child has something to do today make sure you are there to witness it for him or her. Enjoy your today and allow laughter to rule you world.
My faith has allowed me to look positively at what is happening. It astonishes me the sheer number of people that have affected my life and the reciprocal effect with me in their life. There is a certain calmness and confidence that has opened a new doorway with customers, co-workers, and in general people that I am fortunate to connect with on a daily basis. My passion and resilience resonates with people giving them a renewed sense of value with their core beliefs. It has been nothing short of remarkable and mind blowing at the same time. Something I have discovered and that is when people have a problem with what I believe it is their problem and not mine. These people are negative influences in any person’s life and must be removed from affecting others negatively. At times I would say this is the best of times with what has come about and then at times it is staggering and surreal. With faith life is less intense and more fulfilling.
Spiritual Awakenings is a faith based group that is here to let others know that you are not alone. We are here to help encourage, listen, and at times give a hug whether it is a virtual hug or face to face hug. We have a couple of churches and ministers that are willing to help plus a few other mentors. When you are struggling, need a life changing moment, facing uncertain circumstances please do not hesitate to contact me or others that will be on board. We have started a Facebook Page for people to contact us through, plus my web site and blog. The Facebook Page URL is https://www.facebook.com/Spiritual.Awakenings.Ministry?ref=hl