References For Practice Better Business and Richard Hilliard

Suzanne Boyer
Owner/Master Plumber at Xstream Plumbing LLC
Shortly after starting my business I was scratching my head trying to figure out why I wasn’t getting the sale as often as I should have. I had met Richard previously on a professional forum and his responses to sales and marketing questions most times had a flavor that was 180 degrees on what other professionals in our trade would have answered; I liked what I read. After asking my own sales question on the forum I was blasted for even thinking plumbing had anything to do with sales. Richard reached out to me almost instantly and said if I have the time he was willing to help. He gave freely of his time to share his insights and skills to help me assist the client to move forward and make an informed decision, more importantly; it is done with high integrity and ethics.

If you are truly concerned about your clients wellbeing and want to make your work day more enjoyable while making more money
I highly recommend his book, Outside the Business Box All About Sales and visiting Richard’s blog!
July 29, 2013, Suzanne is with XStream Plumbing LLC when working with Richard at Practice Better Business

Jim Tate
Point of Sale Consultant, Harbortouch, Total Merchant Services
Richard is excellent at helping us out over the years when we needed plumbing service. He always showed up on time was very professional and a great value.
I highly recommend Richard Hilliard for you plumbing needs, Jim is Richard’s client.
Jim Tate

Robert Lauser
Director at BNI – Southwest Florida
Richard is an asset to Bill the Plumber knowledgeable, helpful and fair. I have used Bill the Plumber (Richard) several times and they have always exceeded my expectations!Robert is Richard’s client

Drew Tennimon
Owner, Absolute Payroll Service
I have had the opportunity to learn how knowledgeable Richard is through our allegiance of contacts. One of the areas of many that Richard possesses is the ability to provide well thought out plans and actions to integrate life skills and professional skills.

My recommendation to you is to take the time to hear and understand the values of his communications.

My best to you and your endeavors, Richard. Drew was with another company when working with Richard at Bill the Plumber Inc.

James Gottemoller
Personal Banker at North Shore Bank/ NMLS 779019
Richard is very informative in the field of sales. He is able to communicate amongst different associates across different business lines. I found his guidance and ideas exceptional and his willingness to help other associates outstanding. I am lucky to know your Richard. James is Richard’s client

Kyle Lumsden
President, Clearview Plumbing & Heating
“Thanks for making us aware of the importance of the interaction and relationship with the customer, and rarely does a sale just happen. We need to make it happen, and thanks to you. We have learned how to make it happen. Your book and blog have been tremendous in teaching us some new techniques!”. Bravo Richard

Kyle Lumsden

Clearview Plumbing & Heating
Kyle was Richard’s client
Lori Mandy
Inside Sales & Customer Service
I have known Richard for some time now and he a person with a wealth of knowledge. He provides sound business practices and treats his clients with respect.
Lori was with another company when working with Richard at Bill the plumber Inc.

Jeff Wells
Principal at Wells Insurance Agency
We hired Bill the Plumber to address some plumbing fixtures. The work was well done and done in a timely manner. Great job Bill the Plumber!! We’ll call again. Jeff is Richard’s client

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